Refund Policy
Effective date: March 20, 2026
1. Subscription payments
Paid plans are billed in advance through Stripe on the selected billing interval or pricing structure offered at checkout.
2. Refunds
We generally do not offer refunds for partial subscription periods or unused time on a subscription. However, refunds may be provided in exceptional circumstances at our sole discretion.
3. Cancellations
You may cancel your subscription at any time. Cancellation prevents future billing, and access to paid features generally continues until the end of the current paid billing period. After that period, the account may return to the Free plan and Free plan limits may apply.
4. Billing issues
If you believe you were incorrectly charged, please contact JI Technology LLC at support@bracketassistant.com within 7 days of the charge.
5. Tournament organizer payments
Organizer-collected tournament entry payments and participant refunds for specific events are separate from Bracket Assistant subscription billing, except when using online payments in which the platform fee and Stripe processing fees may apply. Organizers remain responsible for their own event refund promises, participant payment handling, and any related communications.